SENOVA LTD PRIVACY POLICY - GDPR
INTRODUCTION
We are committed to protecting your privacy. This policy explains how we could collect, use, store and share your personal data in accordance with GDPR regulations.
2. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
Senova Limited (company number 1584796) is responsible for your personal data.
If you have any questions in relation to this policy or generally how your personal data is processed by us please contact us by post at Senova Ltd, 49 North Road, Great Abingdon, Cambridge CB21 6AS; or by email at info@senova.uk.com
3. WHICH PERSONAL DATA DO WE COLLECT?
The personal data we collect may include: 1. General ‘basic’ personal data information, such as your name and contact details (including our postal address, business address, telephone number, fax number, mobile phone number and e-mail address) 2. Payment and identity verification information, such as bank account details to facilitate payments, date of birth, passport details, drivers license details, credit card details if you use that as a payment method, and related billing information. 3. Publicly available information, such as company and personal searches, and credit agency reports. 4. General business information processed in a contractual relationship with Senova Ltd, which is voluntarily provided by you.
4. HOW DO WE COLLECT YOUR PERSONAL DATA?
We collect some of your information directly from you, either through information that you give to us, or information that we collect during your visits to our website or premises, or through your communications with us. We may also obtain some information from other third parties, including reference checks.
4.1 Information that you give us You may share personal data about yourself and your circumstances by:
i. Filling in forms and sending them to us;
ii. Filling in forms on our website
iii. Giving us information about yourself in any communications with us either by telephone, e-mail, post or otherwise, either in connection with your account or to report a complaint or issue; You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to provide goods or services to you, receive goods or services from you, or respond to your queries
4.2 Information that we collect about you We collect personal data about you:
i. When you complete new customer or supplier forms and send them to us;
ii. When you call us,
iii. Which is publicly available through industry associations, to which you and/or we belong or subscribe to, integrity databases, and/or regulatory authorities.
4.3 Information that we receive from other sources We may receive personal data about you from other third parties, including: i. Information recovered from publicly accessible information sources
ii. Information about directors and officers obtained from a publicly accessible information source
5. FOR WHICH PURPOSES WILL WE USE YOUR PERSONAL DATA?
We may use your personal data for the following purposes:
5.1 Necessary for the entry into or performance of a contract When you enter into a transaction and a contract between you and ourselves will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to place an order for goods or services, or for you to supply goods or services to us), we will need to collect, process and share (as further detailed below) your personal information
5.2 Legitimate business interests We use your personal data for the legitimate interests of our business to enable us to:
i. Accept goods and services from you, or provide you with goods and services as requested by you;
ii. Manage and administer you or your organisation’s business relationship with Senova Ltd, including the processing of payments, accounting, auditing, billing and collection and support services;
iii. Carry out research to understand our customers and suppliers and how they use our products and services;
iv. Develop and improve our services to you and to our other customers and suppliers and to provide customer support
v. Administer and improve our website to ensure that content is presented in the most effective manner;
vi. Monitor and assess compliance with our policies and procedures;
We may also process your personal data for the following purposes when you have given us your express consent:
i. Communicating with you through means which you have approved, to keep you up to date on our products and services, company announcements, events and news;
ii. Customer surveys, marketing campaigns, market analysis, competitions, and promotional activities or events;
iii. Collecting information about your preferences so we can personalise the quality of our communications and interactions with you. With regard to direct marketing communications, we will, where legally required, only engage in such communications where you have consented to receive information from us. You will have the opportunity to “opt out” at any time if you no longer wish to receive direct marketing communications from us. You have the right to withdraw your consent by emailing us.
5.3 We have a legitimate interest in processing your information as:
i. We will both benefit from the provision of goods and services;
ii. We will both benefit from the ability to enforce or apply rights under any contract between us;
iii. We would be unable to provide our goods and services without processing your information.
We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above, as we process your personal data only so far as is necessary to achieve the purpose outlined in this privacy policy, and the processing of your personal data does not unreasonably intrude on your privacy.
5.4 Special Categories of Personal Data Whilst we may collect customers, suppliers or advisors basic personal data, we do not collect certain personal data falls into ‘special categories’. This could be data regarding your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying a person, data concerning your health (including mental and physical health), or data concerning your sex life or sexual orientation. We will only hold this ‘special category’ of data if this is provided by yourself as an employee or obtained through employment related references.
5.5 Personal Data of Children We do not knowingly collect information from children, and we do not use our website to knowingly solicit personal information from or market to children. If we learn that someone under age 18 has provided personally identifiable information through one of our Sites, we will use reasonable efforts to remove that information from our systems.
6. WHO DO WE SHARE YOUR INFORMATION WITH?
We do not share your information with third parties for marketing purposes. We may from time to time share your basic information with our parent company Alexander Harley Seeds (Milnathort) Ltd (SC065661), as long as the information is mutually beneficial to both parties. We may use a number of carefully selected third parties to supply us with products and services, such as (but not limited to) supply chain operators, credit checks, reference checks and legal advice. We will only share your information with these suppliers where it is necessary for them to provide us with the services we need.
7. PERSONAL DATA ABOUT OTHER PEOPLE WHICH YOU SHARE WITH US
If you provide personal data to us concerning another person, you must ensure that you have the right to disclose that personal data to us and that we may collect, use and disclose that personal data (examples include the personal data of your directors, officers, employees or any other persons with whom you have business dealings or connections). You must ensure that the person concerned is aware of all the matters outlined in this Policy which relate to them.
8. RETENTION OF YOUR PERSONAL DATA
We will only retain your personal data for a period of up to 7 years, from the date of your last interaction with Senova Ltd for the purposes outlined in this Policy unless you request that your personal data is deleted. We will retain your personal data if it is required by Senova Ltd to assert or defend legal claims, until such time that the claims have been settled or the relevant retention period has expired.
9. SECURITY OF YOUR PERSONAL DATA
The personal data we hold on you may be stored electronically or in hard copy. We have put in place reasonable physical, technical, and organisational measures to safeguard the information we hold. Such measures include, but are not limited to: system access restrictions and authentication, firewall and virus protection systems, and physical security systems. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. If you have reason to believe that your interaction with us is no longer secure please immediately notify us of the problem by email. In the unlikely event that we believe the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If such a notification is appropriate, we will endeavour to do so as promptly as possible under the circumstances.
10. WHAT RIGHTS DO YOU HAVE?
You have a number of rights concerning the personal data we hold about you. You may:
i. Request access to your personal data
ii. Ask Senova Ltd to rectify any inaccurate personal data
iii. To erase your personal data,
iv. To restrict or block the processing of your personal data
v. To port your personal data;
vi. To object to our processing of your personal data
vii. Not be subject to automated decisions
viii. You can withdraw your consent at any time.
If you wish to do any of the above, please send an email to info@senova.uk.com
11. WHAT IF YOU HAVE A COMPLAINT?
If you have any concerns regarding our processing of your personal data, or are not satisfied with our handling of any request made by you, or would otherwise like to make a complaint, please contact our head office or contact us by email. If you are not satisfied with our response, you may raise your complaint with the relevant privacy regulator. In the United Kingdom, you can contact the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or www.ico.org.uk.
12. CHANGES TO THIS PRIVACY POLICY
This policy was issued on 24 May 2018. We reserve the right to update this Policy if it is deemed necessary, and we will publish the updated Policy on our website, or in any other form considered appropriate
